AlterEm leverages its global and multi-timezone capability to provide round the clock 24x7x365 application, technical and business support functions. Our IT infrastructure services allows organizations to focus on their core competence while we manage their infrastructure including hardware, software, business applications and IT-enabled business processes.

ISVs let us manage the entire product lifecycle, reducing maintenance & sustenance costs, to deploy internal resources on higher value and core competence tasks.

Snapshot of Services
  • Level 1/2/3 Technical & Product Support
  • Software Configuration Management
  • Application Configuration and Customer Support
  • IT Infrastructure Maintenance
  • Business Application Maintenance & Support
  • IT Enabled Business Process Services

The AlterEm Advantage
  • Round the clock staff operations with SLA to meet business objectives
  • Trained staff on accents, languages and cultures
  • Joint Investment Model higher ownership
  • Effective tools for remote maintenance